Shipping Policy
Thank you for choosing Waterwell! We are delighted to share in your wellness journey!
Apparel: We offer a flat rate shipping of $10 per order. As each item is made especially for you as soon as you place an order. we minimize waste and environmental impact, ensuring that each piece is created with purpose. Please allow 1-2.5 weeks for your order to arrive. Occasionally, a product will be delayed for unforseen circumstances. Please consider this when ordering for timing purposes.
Book Collections: We offer calculated shipping with UPS and USPS for all shipping throughout the lower 48 states. These costs are calculated by the respective carriers and generally offer the lowest shipping pricing. Shipping typically takes between 2-5 business days depending on your selected shipment timeframe. We will do our best to get your order to you quickly and efficiently.
Shipping rates throughout the rest of the world will vary. Please contact us to determine your international shipping costs.
We strive to make our shipments as carbon neutral as possible. Your purchase through Waterwell Guide LLC will ship in recyclable and sustainably sourced material when available. Waterwell Guide LLC absorbs this extra packaging cost as part of our commitment to earth friendly practices.
Return Policy
Returns must be in original condition. We will accept a return within 14 days of the purchase date. Return shipping cost, fees, and taxes are the responsibility of the customer.
We cannot accept returns on apparel as each item is individually made for you, sale items, the digital edition of the guide, and copies of the book purchased through our publisher, as it is their policy not to accept returns. We thank you for your understanding and apologize for any inconvenience.
To initiate a return, please contact hello@waterwellguide.com